Delegate problem with meeting requests

Description: A user complains that when sending a meeting request in Outlook to a coworker, several others also get that same meeting request that shouldn't get it.

Cause: This is caused by delegate rights in Outlook / AD

Solution: Check Outlook's delegate settings of the receiver of the meeting request. When adding a delegate in Outlook, there is a checkbox which is checked by default (easy to miss) saying that it shall give a copy of meeting requests to that delegate. (see pic above).

OBS! Deleting delegates in AD under Exchange General > Delivery Options > Send on Behalf doesn't remove them from user's Outlook. However the reverse order does remove them from AD.

Invalid XML, the view cannot be loaded

Description:
User get error message when starting Outlook "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded"

(The error message in swedish)

Solution:
Start Outlook with switch /resetnavpane

Interface not registered

Description: You receive the “Interface not registered” error message when you try to send an e-mail message in Outlook 2002

[SWE] Felmeddelandet "Gränssnittet har inte registrerats" visas vid försök att skicka ett e-postmeddelande.

Cause: User is using MS Word as e-mail editor. The connection between MS Word and Outlook has failed.

Solution:
1. Click START
2. Click run
3. Type command regsvr32 ole32.dll and then click OK or press ENTER
4. try again

"The operation failed due to network or other communication problems".

Description: User get message saying "The operation failed due to network or other communication problems" when sending mail in Outlook.

[SWE] "Åtgärden misslyckades pga. nätverk eller andra kommunikations problem"

Different scenarios can be that user tries to send an attachment from within an application like MS word or directly from a network share.

Solution:
1. Click START
2. Click run
3. Type regsvr32 ole32.dll then ENTER or click OK

For Windows 7, Run this command from the search field when clicking Windows button.

The custom form could not be opened

Description: User cannot save items in calendar. The following error message shows:



"The custom form could not be opened. Outlook will use an
Outlook form instead. The form required to view this message cannot be
displayed. Contact your administrator."

Solution: Empty form cache in Outlook (Tools menu > Options > Other tab > Advanced button > Customs forms button (lower left corner) > Manage forms button > Clean cache button)

Cannot see contact suggestions when sending e-mails

Description: User has lost his/hers contact history when sending e-mails (see pic below).







Cause:

Can be either of 2 things below

1. The function is turned off. (Tools > Options > E-mails Options > Advanced E-mail Options > Suggest names while completing To, Cc and Bcc fields (must be checked to be on)

2.The history is stored in .NK2 files in the users profile. Name is same as the name on the users profile. When creating a new mailprofile, this information gets replaced with a new file.



Location on Windows 7: C:\Users\-YOUR USERNAME-\AppData\Roaming\Microsoft\Outlook

Location on Windows Xp: C:\Documents and Settings\-YOUR USERNAME-\Application Data\Microsoft\Outlook



Solution 2: Close Outlook if it's not closed already. Rename the new file to something like .old at the end or something. Then rename the old NK2-file to the same name as the new file. Then start Outlook and all history should be restored.

Outlook won't close down

Description: User cannot close down Outlook completely. Outlook still leaves a greyish icon that cannot be removed by any other than Taskmanager. (closing OUTLOOK.EXE)




Solution: Use Taskmanager to close down the OUTLOOK.EXE process and then create a new mailprofile. (http://support.microsoft.com//kb/829918/en-us)

OBS! The not connected Wi-Fi icon didn't have anything to do with this problem as the user was using cable.