Outlook won't close down

Description: User cannot close down Outlook completely. Outlook still leaves a greyish icon that cannot be removed by any other than Taskmanager. (closing OUTLOOK.EXE)




Solution: Use Taskmanager to close down the OUTLOOK.EXE process and then create a new mailprofile. (http://support.microsoft.com//kb/829918/en-us)

OBS! The not connected Wi-Fi icon didn't have anything to do with this problem as the user was using cable.