onsdag 30 november 2011

Delegate problem with meeting requests

Description: A user complains that when sending a meeting request in Outlook to a coworker, several others also get that same meeting request that shouldn't get it.

Cause: This is caused by delegate rights in Outlook / AD



Solution: Check Outlook's delegate settings of the receiver of the meeting request. When adding a delegate in Outlook, there is a checkbox which is checked by default (easy to miss) saying that it shall give a copy of meeting requests to that delegate. (see pic above).

OBS! Deleting delegates in AD under Exchange General > Delivery Options > Send on Behalf doesn't remove them from user's Outlook. However the reverse order does remove them from AD.

Invalid XML, the view cannot be loaded

Description:
User get error message when starting Outlook "Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded"

(The error message in swedish)

Solution:
Start Outlook with switch /resetnavpane