Description: When user receives a email, the email looks weird and it seems to be missing pictures. There is only a rectangular box with a red cross in the upper left corner.
Cause: Outlook blocks images in HTML emails by default. This feature can be altered so it allows all pictures. However it can be so that the Outlook Secure Temp folder is full (the OLK folder: http://www.outlook-tips.net/archives/2003/20030828.htm) though only if you have the option to automatically download pictures turned on.
Solution: In Outlook, go to: Tools > Options > Security > Change Automatic Download Settings
Uncheck the option "Don't download pictures or other contant automatically in HTML e-mail" and press OK
If it's the OLK folder, that one is located at \\-YOUR COMPUTERNAME-\c$\Documents and Settings\-YOUR USER-\Local Settings\Temporary Internet Files. Use START > Run and type the path in and it will take you to it. Just delete everything in there and go back to Outlook and see if it works.
In Vista, the Secure Temp folder is located at C:\Users\-YOUR USER-\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N
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